Need Some Help?
Select the topic that best fits your question
Website Order Support
Scroll down until you see Returns and Claims to message customer support
TikTok Shop Order Support
For TikTok Shop order support, please message us directly on the TikTok Platform
Amazon Order Support
Orders placed on Amazon, all support inquiries, returns, and issues must be handled directly through Amazon’s customer service.
Sponsorship Inquiries
Email us at will@blacklinecarcare.com
FAQ's
How can I contact Blackline customer support?
Scroll down until you see Returns and Claims to message customer support
How long does it take to get a response?
We aim to respond to all inquiries within one business day, Monday through Friday. During high-volume periods, response times may vary slightly.
Do you offer phone or live chat support?
At this time, we offer email-only support. This allows us to provide accurate, detailed responses and properly review your order or question without rushing.
What should I include in my message?
For faster assistance, please include:
- Your order number (if applicable)
- The email used to place your order
- A brief description of your question or issue
