BLACKLINE® Return, Refund & Warranty Policy

Last Updated: 07/21/2026

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Overview

At BLACKLINE®, customer satisfaction is important to us. We take pride in the quality of our products and stand behind what we manufacture and sell.

Please review the policy below to understand our return, refund, and warranty guidelines.

Start any return, exchange, or damage/lost-package claim at our Returns & Claims portal — it takes about a minute.

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Return Eligibility

We accept returns within 30 days of confirmed delivery for items that meet all of the following conditions:

• The item is unused, unopened, and in its original packaging

• The item includes all original labels and accessories

• Proof of purchase is provided

• The product has not been used, tested, or tampered with in any way

Opened or used items cannot be returned or refunded. This includes any liquid chemical products such as soaps, dressings, air fresheners, cleaners, coatings, or similar items that have been opened or partially used.

Items returned that do not meet these conditions will not be accepted or refunded.

BLACKLINE® reserves the right to deny any return that does not comply with this policy.

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Return Shipping & Restocking Fee

Unless the return is due to a verified BLACKLINE® defect or shipping error:

• Customers are responsible for return shipping costs.

• A 10% restocking fee will be deducted from approved refunds.

The restocking fee helps cover payment processing fees, handling, inspection, and repackaging costs.

Original shipping charges are non-refundable unless the return is due to a verified BLACKLINE® error.

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How to Start a Return

To start a return, click here

We offer Free Returns + Shipping Protection to our customers. If you add it to your order, your return is free: the 10% restocking fee is waived and your return label is provided at no charge. Without protection, you will purchase your return label through the return portal linked above.

If approved, we will provide return instructions.

Items sent back without prior authorization will not be accepted.

Returns must be shipped to:

BLACKLINE® Car Care
3767 Lane Road EXT. Ste 1
Perry, OH 44081

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Scent Swap (Chemical Products)

Bought a scent that is not for you? We will swap it once — no return needed. You cover the shipping for the replacement; we send the new scent and you keep the original.

• One swap per chemical product, per customer, within 30 days of delivery
• Start it at our Returns & Claims portal — choose "Wrong scent"

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30-Day Microfiber Performance Guarantee

If a BLACKLINE® microfiber product fails prematurely under normal use and care — fraying, seam failure, falling apart — we will replace it or issue store credit, even if it has been used or washed.

• Covers 30 days from delivery; photos of the product are required
• Washing per care instructions never voids coverage
• One guarantee claim per product per customer; resolution (replacement, store credit, or partial refund) is at our discretion

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Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at support@blacklinecarcare.com within 7 days of confirmed delivery.

To process your claim, please include:

• Clear photos of the product

• Photos of the shipping box and packaging

• Your order number

• A brief description of the issue

Once verified, we will determine an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

If Free Returns + Shipping Protection was added to your order, packages lost or stolen after confirmed delivery are covered — file a claim at our Returns & Claims portal.

Once a shipment is marked as delivered by the carrier to the address provided at checkout, BLACKLINE® is not responsible for packages that are lost or stolen after confirmed delivery.

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Final Sale & Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used liquid chemical products

• Products marked as Final Sale

• Clearance or discontinued products

• Gift cards

• Products damaged due to misuse, improper storage, freezing, overheating, or incorrect application

Final Sale items are clearly identified at the time of purchase and are not eligible for return under any circumstance.

If you have questions about a product’s eligibility, please contact us before purchasing.

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Exchanges

We do not offer direct exchanges.

If your item qualifies for return, you may return it (if eligible) and place a new order separately.

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Refund Processing

Once your return is received and inspected, you will be notified of approval or denial.

If approved, a refund (less any applicable restocking fee) will be issued to your original payment method within 10 business days.

Please note your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days of approval, please contact support@blacklinecarcare.com.

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Warranty Policy

BLACKLINE® offers a 30-day limited warranty against manufacturer defects for eligible non-liquid products.

What Is Covered:

• Manufacturer defects in materials or workmanship

• Failures under normal, intended use during the warranty period

• Premature failure under normal use and care — using and washing your product as directed never voids coverage

What Is Not Covered:

• Liquid chemical products (soaps, air fresheners, cleaners, dressings, coatings, etc.)

• Damage caused by misuse, neglect, improper application, or modification

• Damage caused by external factors (drops, freezing, excessive heat, improper storage)

• Normal wear and tear

To submit a warranty claim, click here

If approved, BLACKLINE® may issue a replacement, store credit, or partial refund at our discretion.

Warranty coverage applies only to the original purchaser and is non-transferable.

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Chargebacks & Abuse Prevention

BLACKLINE® reserves the right to deny refunds, returns, or warranty claims in cases of suspected abuse, fraud, excessive return activity, or policy manipulation.

Customers who initiate chargebacks without first contacting our support team may be subject to account restrictions and order cancellation.

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Final Note

By purchasing from BLACKLINE® Car Care, you agree to the terms outlined in this Return, Refund & Warranty Policy as well as our Shipping Policy.

If you have any questions, please contact support@blacklinecarcare.com — our team is here to help.